What gets captured at the first contact and whether dispatch has enough information to make a good next decision.
Who I work with · Skilled trades
Operations consulting for skilled trades.
You've got the trucks, the techs, and the software. Fokaos makes them run like one system — so dispatch can trust the data, the office stops keeping shadow spreadsheets, and follow-up doesn't depend on someone remembering.
What usually brings someone here
What usually brings a trades owner to Fokaos.
You're paying for a strong field-service platform, but dispatch, techs, office, and owner all use it differently.
Separate spreadsheets, text threads, and incomplete job records have quietly become normal.
Dispatch can't always trust what the system says.
Follow-up and reporting are only as reliable as whoever remembered to update the record.
The owner keeps a parallel version of the operation in their head.
Where I look first
A service business lives or dies in the handoffs around the field work.
I am not there to tell a technician how to do the trade. I look at what has to move around the trade work so dispatch, field, office, billing, and follow-up can act like one operation.
How priority, scope, customer context, access, parts, and expectations reach the technician.
How materials are named, located, requested, counted, and reflected in the system without building a second system on the side.
What has to be recorded before a job is truly complete and ready to move to the office.
Whether the office can trust the record enough to bill, follow up, report, and see what is still open.
What I take on
Four kinds of operational work — scoped to the project.
Whatever the project, the method is the same: understand, define, design, implement, test, stabilize. See how I work →
Getting your field-service platform configured around how dispatch and technicians work.
A dependable path from call to dispatch to the field to invoice to follow-up.
Minimum data standards, dispatch views, or an inventory and parts process built to fit the trade.
Cleaning up records and statuses and retiring the shadow trackers so the software becomes the source of truth.
Illustrative example · fictional
Making the software act like one system.
A plumbing company pays for strong field-service software but still runs around it. I follow a service call from intake through dispatch, field work, invoice, and follow-up, then simplify statuses, clean up records, set minimum data standards, rebuild dispatch views, and pilot the new way of working with office and field staff — so the platform finally supports the operation instead of becoming a second job.
A quiet note on trust
The work often brings me into parts of a business that aren't polished yet. I treat that access accordingly. Client operations, internal challenges, and project details stay private unless I've been explicitly given permission to share them.
Have a project that's been waiting for someone to own it?
Tell me what's happening, what you already know, and what you want to be different. Clear work can move directly to a proposal; genuinely complex work may start with a short paid mapping step so the larger scope is built on an agreed path.
Talk Through a Project